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heartsink

heartsink
 n.— «The patients that dismay me the most are the ones I see a lot whom I can’t help. We call them heartsink patients, for obvious reasons, and someone once reckoned that most partners in practice have about fifty heartsinks on their books.» —by Nick Hornby How to Be Good Aug. 1, 2001. (source: Double-Tongued Dictionary)

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