high-touch
adj.— «We face a recurring problem, one of segmentation. We need to segment customer groups and be able to reach all of them—those that need high touch and those that need high tech. All of us are talking about meeting banking needs, and it will become more and more important to understand the segments and have technology for those who need it and high touch for those who need that.» —“Technology: Ally Or Enemy Of Customer Service?” ABA Banking Journal Sept. 1, 1992. (source: Double-Tongued Dictionary)
Cabin Fever (episode #1547) 04/21/2020: The adjectives canine and feline refer to dogs and cats. But how does English address other groups of animals? Plus, cabin fever has been around... [more]
Singing Sand (episode #1546) 04/06/2020: Cat hair may be something you brush off, but cat hair is also a slang term that means "money." In the same way, cat beer... [more]
Baby's Breath (episode #1545) 03/23/2020: Have you ever googled your own name and found someone else who goes by the very same moniker? There's a word for that: googleganger. Plus,... [more]
Hog on Ice (episode #1544) 03/09/2020: One secret to writing well is … there is no secret! There's no substitute for simply sitting down day after day to practice the craft... [more]
Goody Two-Shoes (episode #1543) 02/24/2020: She sells seashells by the seashore. Who is the she in this tongue twister? Some claim it's the young Mary Anning, who went on to... [more]
You must log in to post a comment.