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What to Say Instead of “I’m Sorry”

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A thought-provoking tweet from Lauren (@Elloryn) in Atlanta, Georgia, suggests replacing the words “I’m sorry” with “Thank you.” Instead of saying “Sorry I was late,” try saying “Thank you for waiting for me.” It’s a subtle change, but it powerfully shifts the focus from the offender’s feelings to those of the offended. This is part of a complete episode.

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