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 n.— «The monoline model has succeeded primarily because of its specialisation. Monolines focus their execution on developing specialist skills and lowering operating costs. All are among the best in the world for their risk management, customer service, segmentation and CRM practices. The card business is completely separate from any other profit centre and decisions such as credit granting are made centrally.» —“The monoline: modelled for performance” Cards International Feb. 8, 2002. (source: Double-Tongued Dictionary)

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