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Responding to Repeated Apologies for the Same Bad Behavior

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What’s the most effective way to respond to someone who keeps apologizing for the same offense? Say, for example, that a co-worker is habitually late to work, and is forever apologizing for it, but does nothing to change that behavior? How do you accept their apology for their latest offense, but communicate that you don’t want it to happen again? This is part of a complete episode.

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1 comment
  • I would just say “noted”. It shows you heard them and indicates that you have noted both their tardiness and their apology.

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