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Carnegie

How do you pronounce the name Carnegie? The Scottish industrialist and philanthropist Andrew Carnegie, pronounced it with an accent on the second syllable, as his namesake the Carnegie Corporation of New York takes pains to make clear. Good luck...

Writing Customer Apologies

What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer’s complaint and that your...

domainer

domainer  n.— «New York City domain dispute attorney, Karen Bernstein, says that domain industry professionals (affectionately known as “domainers”) are being hammered by meritless domain disputes and should lobby the Internet...

gross room technician

gross room technician  n.— «Grant became a deiner/ gross room technician at Laboratory Corporation of America (LabCorp), a company which offers diagnostic testing. “A deiner or a gross room technician is just another term for autopsy...