Suzie, who used to work at the Dallas Public Library, is wondering why librarians are being asked to refer to their patrons as customers. Does the word customer make consulting a library and borrowing books feel too much like a transaction? Eric Patridge, in his 1955 book The Concise Usage and Abusage, explains that you can have a patron of the arts, but not of a greengrocer or a bookmaker. What do you think people who use a library should be called? This is part of a complete episode.
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