Choosing language that helps resolve interpersonal conflict. Sometimes a question is really just a veiled form of criticism and understanding the difference between “ask culture” and “guess culture” can help you know how to...
Broken Pipe n.— «It would be foolish to think that Browne transformed BP from a dirty oil company to a progressive, renewable, squeaky-clean energy source. On the contrary, BP has a dismal environmental record—critics jokingly refer to...
praise sandwich n. criticism prefaced by and followed by compliments. (source: Double-Tongued Dictionary)