An Omaha, Nebraska, woman reports that a customer emailed her after a sales presentation to correct her pronunciation of the word via, meaning “through” or “by means of.” In this case, the customer wasn’t right: via can be pronounced either VEE-ah or VYE-uh. There’s a slight preference for the former if you’re talking about a road and the latter in the case of the method. This is part of a complete episode.

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